Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
The prices payable for goods that you order are as set out in our website. You may be required to pay delivery charges at the checkout stage based upon what delivery service you select. For overseas delivery charges please email us with the delivery address and the items you wish to order and we will provide a quotation.
All purchases within the UK are charged VAT at 15%. The prices on our site are VAT inclusive. Overseas orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. We have no control over additional customs charges and as such, these charges are to be paid by the purchaser.
We make every effort to ensure colours appear as realistic as possible. However due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Every care is taken to ensure descriptions and measurements are accurate, however variations may occur. Measurements are approximate and may vary according to the size of the item.
You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you place your order, providing your goods have not already been despatched. To cancel your order you must notify us in writing. Either to info@thorstenvanelten.com quoting your name and order reference. Or by post to Unit 14-15, 10-14 Hollybush Gardens, London E2 9QP. If the goods have been despatched then please follow our returns policy as detailed below.
If you have received the goods after you cancel your order then you must send the goods back without unpacking them to us at your own cost and risk. Once you have notified us that you are cancelling your contract, any sum debited from your credit card will be re-credited, less the delivery costs, to your account as soon as possible provided that the goods in question are returned by you and received by us in the condition they were in when sent to you.
We reserve the right to cancel the contract between us if:
There are various delivery options available or you can collect the item from our warehouse if preferred. You will have the option to select at point of order. If, in the opinion of Thorsten van Elten , the wrong delivery option has been specified ie. Mainland UK for an address in Northern Ireland then we will contact you and delay the order until the correct delivery option has been agreed and if necessary revised payment processed. Please call 020 7739 7237 if you require assistance. We will deliver your order to the delivery address given at the time you place your order. Delivery will be made as soon as possible after your order is accepted dependant on the lead time of the product. You will be notified when the goods come into stock for goods that require ordering and on despatch for stock items. You will become the owner of the goods you have ordered when they have been delivered to you and full payment has been received.
Delivery dates acknowledged by Thorsten van Elten are non-binding estimates only, based upon the best available information concerning manufacturers lead times and transportation schedules. Estimated delivery dates will be considered as accepted by the buyer unless disagreement is notified to the Company in writing within seven days of order placement. Special delivery conditions requested by the buyer should be given in writing at the time of order placement and will be considered by the Company and if necessary conditions and charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the buyer.
For overseas delivery charges please email us with the delivery address and the items you wish to order and we will provide a quotation. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs permits, pay any import duties if applicable to import goods from our site. Further please be aware that due to the high cost of shipping internationally the cost of delivery and return is not covered by Thorsten van Elten under any circumstances so therefore purchases are entirely at your own risk.
If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we ask goods are examined as soon as reasonably possible after delivery and if possible you notify us of the problem in writing within 7 working days.
If you notify a problem to us under this condition, our obligation will be, at your option:
Goods that have been made to order in a specific finish or upholstery colour as per the customer's specifications cannot be returned. If received damaged or defective then a replacement will be manufactured and delivered as replacement as soon as possible. PLEASE ONLY ORDER IF YOU ARE SURE THAT THE ITEM AND FINISH IS RIGHT FOR YOUR NEEDS AS YOU WILL NOT BE ABLE TO CHANGE THE ORDER AFTER THE ITEM HAS BEEN ENTERED INTO PRODUCTION OR BECAUSE IT IS DIFFERENT TO WHAT YOU EXPECTED FOLLOWING DELIVERY UNLESS WE HAVE NOT SUPPLIED THE CORRECT ITEM OR SPECIFICATION AS PER THE ORDER CONFIRMATION. ALSO BE CAREFUL TO CHECK ACCESS TO YOUR PROPERTY AS DELIVERY IS ON THE BASIS THAT YOU HAVE CHECKED THE DIMENSIONS OF THE ITEM AND THAT IT FITS THROUGH ALL DOORWAYS, STAIRWELLS AND WITHIN THE AREA OF INTENDED USE.
If a standard product where no finish options have been specified for you and you would like to return your goods or exchange an item for a different item please contact us within 48 hours of receiving your order. You may return or exchange goods within 7 working days of delivery however Thorsten van Elten is not responsible for any item that is not returned in the manner set forth below.
The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or any wear on the tags. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. All accurately returned products will be credited to the original purchaser’s credit or debit card excluding delivery costs.
To return your goods please contact us by email at info@thorstenvanelten.com, or by telephoning us on +44 (0)20 7739 7237. We will issue you with a returns reference number and arrange for our couriers to collect the items you wish to return. We will email you a returns document and ask that you please complete and enclose it in the package and pack the item in the packing and manner of how it was received.
In the advent your order is received in a faulty or damaged condition please notify us the next working day or as soon as reasonably possible by calling 020 7739 7237 or info@thorstenvanelten.com to discuss our procedures for returns and to organise a replacement. For stock items which have not been specifically ordered in a colour or finish of your choice and you would like to return the goods for another reason, for example, 'upon inspection it's not what I really want' then you can, within a maximum of 7 days from receipt of the goods. Please insure you keep all the original packaging and carefully repackage the item ready for collection. In either case we will then arrange for Parcelforce to collect the items and upon inspection at our warehouse either replace the faulty item and send a replacement back at our expense or if the item is simply not wanted refund less the delivery and collection charges. If you do not want to pay the collection charge then you can return the goods to our warehouse to: Internet Returns, Thorsten van Elten, Unit 14-15, 10-14 Hollybush Gardens, London E2 9QP. Please ensure goods are well packaged and care has been taken with the goods whilst in your possession.
In the event that an item is withdrawn, discontinued or changed by the manufacturer then thorsten van elten will offer an alternative or refund after informing the customer involved.
Unless otherwise expressly stated in these Terms & Conditions, all notices from you to us must be in writing and sent to us at Thorsten van Elten, Unit 14-15, 10-14 Hollybush Gardens, London E2 9QP.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
These Terms & Conditions, together with our current website prices, delivery details, contact details and Privacy Policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. The company accepts responsibility under these terms & conditions for its commitment to you.
thorsten van elten respects your privacy rights and recognises the importance of protecting the information we collect about you. Therefore we have adopted a Privacy Policy that guides how we collect, store and use the information that you provide us with. (This policy applies only to sites maintained by thorsten van elten and not to websites maintained by other companies or organisations to which we provide links to.)
thorsten van elten only collects personal information from our online visitors on a voluntary basis, and only during registration or placing an order. Visitors purchasing goods and services online will need to provide a valid credit or debit card number and expiration date, in addition to their name, mailing address, telephone number (your telephone number may be given to our courier), and email address. These details allow us to process your order and to let you know the status of your order.
When you register with thorsten van elten, you will be asked to provide personally identifiable information. The information you provide allows us to alert you to new products, services, special offers/promotions, news and events. We will not share your information with parties outside our organisation (except to the extent required by law, court order, or as requested by other government or law enforcement authority.)
If at any point you wish to have your name removed from our database, you can do so by sending an email to info@thorstenvanelten.com with the subject 'unsubscribe'
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. By using this site, you signify your consent to the thorsten van elten Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right to make changes to this policy. Please check back from time to time to ensure you are aware of any changes in our privacy practices. Your continued use of our site will signify your acceptance of these changes.
When you place an order with us using our secure online order form and web browser such as Microsoft’s Internet Explorer, Firefox or Netscape’s Navigator, the order is encrypted. The use of SSL encryption scrambles data sent from the browser to the thorstenvanelten.com server in a way that only Thorsten van Elten can access.
You will notice that when you look at the location (URL) field at the top of the browser it begins with https: instead of the normal http: This means that you are in secure mode. You can also verify the security of a document by checking the security icon at the bottom-right hand corner of your browser (usually a lock and key padlock or a solid gold key depending on your browser and version). This is your assurance that your browser and server are communicating securely. All information transmitted on our secure online order form is encrypted while in transit, so that even if the information is intercepted, because it is encrypted, it is useless to anyone. When our Secure Payment Server has received your credit card information it is sent directly and encrypted to the PROTX server and will never be stored or saved at the thorsten van elten.com website.
Security of your personal data is of highest priority to us. This is why we have utilised encryption technology to guarantee unauthorised parties have no access to personal and credit card details as they are passed over the internet. This has been independently verified. Also, under no circumstances will we pass on your personal details to any other company other than for the purpose of delivery of your order.
thorsten van elten ltd. registered in england Thorsten van Elten ltd. Customer services open: Monday – Friday 09.30 - 18.00, Unit 14-15, 10-14 Hollybush Gardens, London E2 9QP
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